Refund and Returns Policy
Effective Date: December 3, 2024

At FrosttPro, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a straightforward and hassle-free refund and return policy. Please review the following terms and conditions for returns and refunds.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

  • The product must be unused, in new condition, and in its original packaging.
  • Return requests must be made within 30 days from the date of purchase.
  • You must provide proof of purchase, such as a receipt or order confirmation email.
  • The product must not be marked as final sale or excluded from returns at the time of purchase.

2. Non-returnable Items

Certain products are not eligible for returns or refunds. These include:

  • Gift cards
  • Downloadable software products
  • Items marked as “final sale” or “non-returnable” at the time of purchase
  • Any items that have been used or altered in any way

3. How to Initiate a Return or Refund

To start the return or refund process, follow these simple steps:

  1. Contact Customer Service: Reach out to our customer service team via phone, email, or the contact form on our website.
  2. Provide Order Details: Include your order number, product name, and reason for the return.
  3. Return the Item: Once your return request is approved, you will receive instructions on how to return the item to us. Return shipping costs are the responsibility of the customer unless the product is defective or an error occurred with the order.

4. Refund Process

Once we receive the returned product and inspect it, we will process your refund. Refunds are issued to the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

5. Exchanges

If you wish to exchange a product for a different size or model, please follow the return procedure above and make a new purchase for the replacement item.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at (620) 307-6442 or via email at contact@frosttpro.com. We will provide you with a prepaid return label and issue a replacement or full refund for the damaged item.

7. Contact Information

For any questions regarding returns, refunds, or exchanges, please feel free to reach out to us:

  • Hotline: (620) 307-6442
  • Email: contact@frosttpro.com
  • Address: 1711 N 4th St, Arkansas City, Kansas (KS), 67005